Effective October 21, 2026

This Privacy Policy explains how Clean Slate (Elite Quality Services LLC, “Clean Slate,” “we,” “us”) collects, uses and shares information when you visit choosecleanslate.com, create a member account, use the My Clean Slate portal, book a service, or apply to work with us.

Information we collect

Information you give us

Account details. When you create a member account we receive your name and email address through Wix Members, the account service that runs our sign-in.
Profile details (optional). Photo, pronouns, city, birthday (month and day only), pets (names, photos and care notes), interests, favorites, a bio, links and other things you choose to add to your profile.
Service details. Your Home Comfort Profile (rooms, priorities, instructions, reference photos, delicate surfaces), cleaning checklist and special requests, product preferences and allergies, household and parking notes, temperature preference, and how you’d like us to reach you.
Entry codes and access notes. If you give us a lockbox, keypad or alarm code, it is stored in a separate, access-restricted area, seen only by Clean Slate’s owner and the cleaner assigned to your visit. After you save it, it shows as “on file” and is never displayed again or shared.
Reviews, comments and posts. Star ratings, reviews, comments, photos and other content you submit.
Messages and forms. Estimate requests, partner and advertising inquiries, store notifications, and anything you send us by phone, text or email.
Job applications. Contact details, work history, availability and references.

Information collected automatically

Our hosting provider (Wix) uses cookies and similar technology needed to keep you signed in, keep the site secure, and remember settings. The portal may also save your choices in your own browser (for example, demo settings and the “like” button). We do not sell this information.

How we use information

To provide, schedule and carry out your cleaning and other services, and to follow your instructions and preferences.
To run your member account, portal and optional profile page.
To show reviews and community content after moderation.
To send appointment messages and, only if you agree, offers and news (see “Text and email messages”).
To recognize birthdays and member perks you’ve signed up for.
To review job applications.
To keep the site safe, prevent abuse, and meet legal obligations.

What is public and what stays private

Everything in the portal is private by default. Your service details (checklist, Home Comfort Profile, entry information, products, cleaning notes), your address and your payment information are never shown on your public profile or in the community.

If you choose to share a public profile, only the sections you mark “Public” are shown, and only after you turn on “Join the Clean Slate community.” You can make sections private again, hide your page, or leave the community at any time without affecting your service.

Reviews and comments show your first name only and appear after we approve them. We approve genuine reviews, including negative ones. We only remove content that is abusive, harassing, unlawful, spam, or that shares private information (such as an address or code).

Photos

Photos you upload (profile, cover, albums, pets and room reference photos) are stored with our hosting provider’s media service. Room reference photos are not displayed on public pages; stored at private, unlisted links. Pet care details are for your service only and are not shown publicly. When a photo is uploaded, we remove location data (GPS) and other photo metadata from JPEG, HEIC and PNG photos (and WebP). Please only upload photos you have the right to share, and ask before posting photos of other people.

Photos we take during cleanings. With your booking, we may take before-and-after photos of the areas we clean for our website and social media, as described in our Terms. They never show faces, people, house numbers, addresses, mail, documents, family photos or other identifying or personal items, and we don’t tag your location. Tell us anytime if you’d rather we not use photos of your home, and we’ll stop using them and remove photos of your home that we’ve posted, where we can. These are different from room reference photos you upload, which are never shown publicly.

Birthdays

Birthday is optional and is month and day only. We never ask for or store your birth year. We use it to send birthday perks and greetings. It is never shown publicly, and you can remove it at any time.

Booking and payments

Online booking, scheduling, deposits, payments, invoices and appointment records are handled by Housecall Pro, our booking and payment provider. When you book or pay, you share information directly with Housecall Pro under its own terms and privacy policy. We do not see or store your full card number.

Third-party services

Some features connect your browser to other companies:

Wix hosts this website and runs member accounts, our database and photo storage.
Housecall Pro handles booking and payments (see above).
YouTube plays music videos embedded on Cleaner Rooms and in the portal. Videos load from YouTube only when you press play; YouTube may set its own cookies when you do.
Apple (iTunes Search) powers song search and 30-second song previews in the portal. Your search words are sent to Apple to find songs, and previews stream from Apple.
Google Fonts supplies some of the lettering styles on profile pages. Your browser requests the font files from Google, which receives your IP address.
Google hosts our Google Business reviews. If you choose “Also post this on Google,” you are taken to Google, and Google’s policies apply there.
Facebook, Instagram and YouTube links take you to our pages on those services.

Each of these companies has its own privacy policy.

Text and email messages

If you give us your phone number, we may text or call you about your appointments and requests. Marketing texts and emails are sent only if you opt in, and agreeing is never a condition of buying anything. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can also change your notification settings in the portal or ask us to stop. Unsubscribe links are included in marketing emails.

SMS marketing consent. Your profile has a separate checkbox for marketing texts. It is unchecked unless you check it, and it is not combined with any other agreement. The consent reads: “Yes, send me marketing text messages from Clean Slate at the mobile number I provide. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.” When you check it, we save the mobile number, the consent wording and the date and time you opted in. If you uncheck it or reply STOP, we stop marketing texts and record the date and time you opted out.

We share information only:

with the cleaner assigned to your visit, and only what they need for that visit (entry information is limited to Clean Slate’s owner and that cleaner);
with the service providers listed above, to run the site, bookings and payments;
if you choose to make something public;
when required by law, or to protect the safety of our clients, cleaners or the public;
as part of a sale or transfer of our business, under this policy.

We do not sell your personal information.

How long we keep information

We keep account and service information while your account is active and as long as needed for services, records, and legal obligations. Entry codes are deleted when you remove them or close your account. Job applications are kept for a limited period after a hiring decision.

Your choices

You can view and update your profile and preferences in the portal, change public/private settings, turn notifications on or off, remove photos, and ask us to delete your account or information by contacting us. Some information may be kept where the law requires it.

Children

Our services and member accounts are for adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we’ll delete it.

Security

We use access controls, restricted storage for sensitive items like entry codes, and secure (HTTPS) connections. No system is perfectly secure, so please keep your password private and tell us if you think your account was misused.

Changes

We may update this policy. We’ll post the new date above, and for significant changes we’ll let members know.

Contact us

Clean Slate (Elite Quality Services LLC) Stone Mountain, GA 30088 Call (770) 624-6968 · Text (678) 883-7702 · Contact page

Privacy Policy