Effective October 21, 2026

These Terms of Use (“Terms”) apply to choosecleanslate.com, Clean Slate member accounts, the My Clean Slate portal and profile pages, reviews and community features (together, the “Site”), operated by Elite Quality Services LLC, doing business as Clean Slate (“Clean Slate,” “we,” “us”). By using the Site you agree to these Terms and to our Privacy Policy.

Accounts

You must be 18 or older to create a member account. Accounts are provided through Wix Members.
Keep your sign-in private. You’re responsible for activity on your account. Tell us right away if you think someone else used it.
Give accurate information, especially service details and access instructions.
We may suspend or close accounts that break these Terms.

Booking, services and payments

Bookings, scheduling, deposits, payments, invoices and cancellations are handled through Housecall Pro, our booking and payment provider, and are governed by the booking details, prices and policies shown when you book and on our Pricing & Policies page.
There’s no fee to reschedule with at least 8 hours’ notice, and your first reschedule with under 8 hours’ notice is waived. After that, rescheduling with less than 8 hours’ notice is $20. Cancelling with less than 48 hours’ notice is also $20, so we have time to offer your spot to another client.
If you cancel, your deposit is forfeited. If you reschedule, you keep your deposit and it goes toward your new appointment.
First appointment is $50/hr. These recurring prices start with your 2nd appointment.
All online bookings require a 50% deposit. If you call or text to schedule, we may waive the deposit at our discretion.
Dog services, in-house laundry and ironing are paid in full when you book. Mobile laundry is 50% when you book and the rest when we pick up. If there are extra loads at pickup, the difference is paid after.
Your portal checklist, Home Comfort Profile and special requests are preferences. They do not change what you booked or paid for. Tasks under “Fees apply” and special requests are confirmed with you before they are added, and may change the time or price.
Prices shown on the Site are estimates until confirmed in your estimate or booking.

No Refunds; Chargebacks

Clean Slate does not issue refunds. Our cleaners’ time can’t be given back once it is spent, so all sales are final, including deposits, appointments, add-ons and services paid in full when you book.
The only remedy is a return visit. If you believe something was missed or not done right, call or text us as soon as you notice it, and send photos of the issue. If the issue is reported promptly with photos, we may come back out to fix the reported issue, at our sole discretion. A return visit is not a refund, credit or discount, and it covers only the issue you reported.
If you cancel, your deposit is forfeited. If you reschedule, your deposit moves to your new date.
Before booking online, you confirm that you understand Clean Slate does not issue refunds. We keep a record of that acknowledgment, including your name, phone number, the time and the wording you agreed to.
Contact us first. You agree to call or text us and give us a chance to fix any issue before you dispute a charge with your bank, card company or payment provider.
If you file a dispute or chargeback without contacting us first, or for a service that was performed, we may contest it with our records, including booking and payment records, your no-refunds acknowledgment, appointment and arrival timestamps, messages, and before-and-after photos.
Payment disputes: If you dispute a charge with your bank or card issuer instead of contacting us first, Clean Slate may decline future service. If you’d like to book again after a dispute, any unpaid balance for services performed, plus any dispute fee our payment processor charged us, must be paid first, and future bookings must be paid in full in advance. Clean Slate may decline service to anyone at its discretion, consistent with law. This doesn’t apply if the dispute is withdrawn after you contact us, or was a bank or card-fraud error you didn’t start.
Nothing in this section limits any right you have that cannot be waived under applicable law.

Shoes and shoe covers

Shoe covers are always included with your service. If you’d like your cleaner to work without shoes and without covers, and you don’t provide house shoes, request our shoe-free service add-on when you book: $25 for visits under 4 hours, $50 for visits 4 hours or more, based on your booked time. For safety, your cleaner may keep covers on, or skip wet-mopping or stairs, where it’s unsafe without footwear.

Before-and-after photos

Before-and-after photos. By booking, you agree Clean Slate may take before-and-after photos of the areas we clean and use them on our website and social media. We never show faces, people, house numbers, addresses, mail, documents, family photos or other identifying or personal items, and we don’t tag your location. If you’d rather we not use photos of your home, tell us before or after your visit and we’ll stop using them and remove photos of your home that we’ve posted, where we can. This is separate from room reference photos you upload in your portal, which stay private.

Entry codes and access

If you give us an entry code or key, you authorize Clean Slate to use it only to enter your home for your scheduled service. We store it in a separate, access-restricted area, seen only by Clean Slate’s owner and the cleaner assigned to your visit. Please update or remove it in the portal when it changes.

Your content

“Your content” means anything you post or upload: profile details, photos, albums, playlists, reviews, comments and posts.

You keep ownership of your content. You give Clean Slate a non-exclusive, royalty-free permission to host, display and share your content on the Site, as your privacy settings allow, so the features work. We will ask separately before using your content in our advertising.
Only post content you have the right to share. Ask before posting photos of other people, and don’t share anyone’s address, codes or private information.
You can delete your content or make it private at any time.
Room reference photos are not displayed on public pages; stored at private, unlisted links. They are used only to prepare for your cleaning.

Community rules

Be kind and respectful. Do not post content that is harassing, hateful, threatening, sexually explicit, violent, unlawful, spam, or that impersonates someone or shares private information. Do not try to break, overload or misuse the Site or other members’ accounts. You can report content to us.

Reviews and moderation

Reviews must reflect your genuine experience. Don’t post reviews for someone else or in exchange for anything not disclosed.
We review submissions before they appear. We publish genuine reviews whether positive or negative. We only remove or hide content that breaks the community rules, is unlawful, or shares private information.
After you leave a review, we may offer a link to also share it on Google. That choice is yours, and it’s offered to every reviewer.

Music, videos and third-party services

Music videos are YouTube embeds and song previews come from Apple (iTunes Search). They’re provided by those services under their own terms; Clean Slate does not host or sell music. Some fonts come from Google Fonts. Links to other websites are provided for convenience; we are not responsible for other sites.

Thermostat and comfort settings

Temperature dials on the Site are on-screen preferences only. They are not connected to and do not control any thermostat or device in your home.

Careers

Submitting a job application does not create an offer or employment. Background checks, if any, happen only after a conditional offer, with separate disclosure and your written permission.

Text and email messages

Marketing texts require a separate, unchecked SMS consent checkbox on your profile; we record when you opt in. By opting in, you agree to receive the texts or emails you selected. Consent to marketing messages is never required to buy services. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.

Our content

The Site’s design, text, logos, illustrations and photos belong to Clean Slate or its licensors. Don’t copy or reuse them without permission.

Disclaimers

The Site is provided “as is” and “as available.” We work hard to keep it accurate and running, but we don’t promise it will always be available or error-free. Nothing on the Site is professional, medical, legal or safety advice.

Limitation of liability

To the fullest extent allowed by law, Clean Slate is not liable for indirect, incidental, special or consequential damages arising from your use of the Site. Our total liability for any claim about the Site is limited to $100. Nothing in these Terms limits liability that cannot be limited by law. Questions about a cleaning service are handled under the service policies you agreed to when booking.

Governing law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in DeKalb County, Georgia, unless the law requires otherwise. Before filing a claim, please contact us so we can try to resolve it.

Changes

We may update these Terms. We’ll post the new date above; continuing to use the Site after changes means you accept them.

Contact us

Clean Slate (Elite Quality Services LLC) Stone Mountain, GA 30088 Call (770) 624-6968 · Text (678) 883-7702 · Contact page